Service to hospitals improved

 

Hospitals’ satisfaction with our service is of great concern to us. We therefore conducted a satisfaction survey among hospitals in late 2011.

In 2012, we translated the survey findings into practical actions, which will be implemented over the coming years and result in an even better service.

The provision of advice and information to hospitals will be expanded through increased information flow and broader representation on transfusion committees. We want to improve our communication by launching interactive websites providing useful information about the supply and use of blood products. It will also be possible to order blood products online in future. Finally, the requirements and specifications for online requests of both blood products and laboratory tests will be standardized.

Related items:

Quality begins with the medical questionnaire

Our quality inspected

Service to hospitals expanded  

 

Trend in number of deliveries to hospitals