Training for operational meetings

At Belgian Red Cross-Flanders, we generally require all employees to have an operational meeting (‘functioneringsgesprek’) with their manager once a year.

We offered internal training in 2012 to support new managers and familiarize them with the process and the pitfalls and resistance they may encounter during an operational meeting.

The program included the following:

  • The place and importance of the operational meeting in HR policy and the evaluation cycle
  • Differences between an operational meeting and an appraisal
  • How the manager and employee should prepare for the meeting 
  • Recap of the principles of successful communication: active listening, being assertive, reformulating, question and answer techniques 
  • Handling difficult situations, e.g. silent employees, defensive reactions
  • Tips and tricks. 

In 2012, 36 managers completed the training. Participants found the course interactive and practical, with plenty of scope for their own input. In future, we will offer the training to new managers on a yearly basis.

Basic quality training 

Quality is a prime concern in our organization. Each and every employee is a link in the quality chain.

We therefore organized a standardized basic quality training for all Blood Service employees.

The training explains what quality entails within the Blood Service. Our own quality management system and quality manual are dealt with extensively. Employees learn about the various activities of the Blood Service, which are set out in procedures and guidelines. Legislation and our European collaboration on quality are explained in detail, and attention is given to our internal quality objectives as laid down in Pledge 2015.

Ergonomics training

A mobile blood collection is a major logistical operation involving a lot of lifting, pulling and pushing. To help mobile blood collection staff perform their tasks in an ergonomic way, we organized two ‘ergonomics days’ in consultation with the Committee for Safety and Prevention at Work. 250 employees took part in the IDEWE training.

Employees were able to discuss problems they encounter in lifting, pulling and pushing. They were given tips on how to handle equipment and machinery ergonomically, including trucks, technical equipment, tools, workstations, fixtures and fittings. The workshops addressed a range of issues such as pushing trolleys, lifting weigher-mixer equipment and how to do back and abdominal exercises.

In conjunction with the training day, IDEWE produced a set of guidelines which were uploaded into our document management system Pilgrim and incorporated into the training given to new personnel.

Eco-driving training

In 2012, all mobile blood collection drivers completed Key Driving Competences training. The course educates drivers about ecological and proactive driving behavior.
Key Driving Competences uses a methodology and technology based on objective measurements of driving behavior before, during and after the training course. A tool developed in collaboration with Ghent University also measures the trainee’s motivation to change.

The real-time measuring system, connected to the vehicle’s electronics, detects all indicators  of the driver’s driving behavior and ability. The system draws up a customized training program and produces a list of points for attention and improvement for each driver.

Thanks to the course, our drivers drive more economically, ecologically and safely.

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